Fly AW (“Fly AW”, “we”, “us” or “our”) respects your privacy. This policy explains how we collect, use, retain and protect personal information when you use our website, contact us, or submit a travel or reservation inquiry.
1. Information We Collect
Depending on how you use our services, we may collect your name, mobile or telephone number, email address when provided, city or location, travel destination, departure and arrival airports, preferred travel dates, number of travellers, selected hotel or package, and information you voluntarily include in an inquiry. We may also collect basic technical information about your device, browser and website usage.
2. How We Use Your Information
We use information to respond to travel inquiries, contact you about requested services, prepare travel quotations, assist with flight, accommodation and package requests, provide customer support, improve our website and services, protect against misuse or fraud, maintain appropriate records and comply with applicable legal requirements.
3. Travel Service Providers
Where necessary to provide a requested service, we may share relevant information with airlines, hotels and resorts, transportation providers, destination service providers, booking systems, payment providers and other suppliers involved in fulfilling your travel arrangements. We aim to share only information reasonably necessary for the relevant service.
4. Payments and Instalment Services
Where payment or instalment options are provided by third parties, those providers may process information according to their own terms and privacy policies. Options such as Tabby or Tamara may be available subject to eligibility, availability and the relevant provider's terms.
5. Cookies and Website Technologies
Our website may use cookies and similar technologies for website functionality, security, performance, user experience and measurement where analytics or advertising tools are enabled. You can control certain cookies through your browser settings, although disabling necessary cookies may affect website functionality.
6. Advertising and Lead Forms
Fly AW may advertise through social media platforms and search engines. If you submit information through an advertisement or lead form, we may use it to contact you about the offer, destination or service you requested. Information submitted directly to a third-party platform may also be governed by that platform's privacy policy.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including handling inquiries and services, maintaining appropriate business records, resolving disputes, preventing fraud and meeting legal obligations. Retention periods may vary according to the type of information and transaction.
8. Information Security
We use reasonable administrative and technical measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
9. Your Privacy Rights
Subject to applicable law and permitted exceptions, you may have rights relating to your personal information, including requesting access, correction of inaccurate information, deletion where applicable, withdrawal of consent where processing relies on consent, and information about how your data is processed. We may need to verify your identity before processing certain requests.
10. Children's Privacy
Our travel inquiry services are not intended to independently collect personal information from children without appropriate involvement or authorisation from a parent or legal guardian where required. Travel information concerning minors should be provided by an authorised adult where appropriate.
11. External Websites and Services
Our website may contain links to independent third-party websites or services. Fly AW is not responsible for their privacy practices or content. We recommend reviewing their applicable privacy policies and terms before providing information.
12. International Travel and Data Transfers
Travel arrangements may involve airlines, hotels, service providers or systems located outside Saudi Arabia. Where necessary to fulfil a requested travel service, relevant information may therefore be processed or transferred across borders in accordance with applicable requirements.
13. Changes to This Policy
We may update this Privacy Policy to reflect changes to our website, services, business practices or applicable requirements. The latest version will be published on this page with an updated revision date.
14. Contact Us
For questions about privacy or how Fly AW handles personal information, contact us at info@fly-aw.com or call 920018391. Address: Jariri St. – Al Malaz – Riyadh 12811, Saudi Arabia.